Customer Care

Have a question? We can help you!

Email: info@smashitsports.com
Phone: 585-465-3167
Facebook: www.facebook.com/smashitsports
Hours:
   Mon-Fri 8am to 6:30pm EST (5-3:30 PST)
   Saturdays 8am – 5pm

Address:
Smash It Sports
1861 Scottsville Road
Building 600
Rochester, NY 14623

Store Policies / FAQ:

ORDER CHANGE REQUESTS:

To best service your order, we ask that you please CALL 585-465-3167 for time-sensitive order change requests. Like changing address, changing product, etc. We are in the business of FAST fulfillment of your order and a phone call will help us help you.

How much is shipping / when do you ship?

Standard shipping is FREE on ALL our hundreds of products, with a few rare exceptions in the ball category. Orders placed before 5:30PM EST are shipped for FREE by USPS Priority Mail (2-3 day), UPS Ground, or USPS First Class (1-5 Day) depending on weight, our choice. Items less than 1 pound ship First Class. We also offer FREE OVERNIGHT shipping on Bats via UPS Next Day Air! It will be offered during checkout. If you have other products in your cart they will be quoted a price for overnight shipping, but the bats are FREE.

Do you accept returns or exchanges?

We accept returns and exchanges within 14 days of your order date. All returns / exchanges must be shipped within 7 days of approval or return approval may be denied. Bats must be un-hit and in-wrapper to be eligible for exchange. For this reason, please make sure your product is correct and will work for you before removing the product wrapper. Inspect the weight, association stamps, length and take some dry-swings (don’t hit balls!). If you are unsure if you have the correct bat for your league, check with your umpire or league official. Bats received in opened/used condition will be returned back to you. Apparel, footwear and other products must not show signs of wear or having been washed.

Custom and customized apparel:
We do not allow returns or exchanges on customized apparel or gear items. Name/Number and color/logo customization are very unique to the buyer and all sales are final. If you have an issue with the workmanship or quality of an item, please reach out to us and we will try to make it right.

Returns:
Please contact us by email or phone to obtain return authorization. Sending product back without previous contact may slow processing on your return. Send your product back to the address above using any trackable shipping method. We reserve the right to charge a 20% restocking fee for unopened returned product.

Exchanges:
Please contact us by email or phone to obtain exchange authorization. Sending product back without previous contact may slow processing on your exchange. Send your product back to the address above using any trackable shipping method. $20 will be requested to exchange your product. We ship your new product when the original product is received. If you want your new product to ship immediately, you should place a new order instead of exchanging (and return the original product).

Do you ship to Canada?

Yes, most items. Your shopping cart will quote shipping charges. Duties and other taxes are the responsibility of you as the recipient. This site uses US Dollars. If you wish to purchase domestically in Canada, please visit our CA affiliate at: https://canada.smashitsports.com

Do you ship to Hawaii, Alaska, Puerto Rico, Guam and other US territories?

Yes, we ship mostly USPS here and there is no additional charge to these areas except for a few rare cases. You will be shown a shipping quote in your cart.

Can you overnight packages?

We offer UPS Overnight shipping for FREE on BATS! If you have other products in your cart, they will be quoted shipping, but the bats are free. Order before the countdown timer (5:30PM EST) to ship out on the current business day. Pre-Orders are not in stock and wouldn’t be shipped until the stock is in. We ship orders on Monday-Friday. Overnight shipments on Fridays (to deliver Saturday) have an upcharge of $20 (even for free bat shipping). To avoid a $20 charge, choose Monday delivery for free overnight. If you have any concerns if you are shipping today or not, give us a call at 585-465-3167.

My shipment is late, what do I do?

First, check your tracking number that was emailed to you. If you still have questions, send us an email or call us. USPS can occasionally deliver later than the given ETA date on tracking. We will work with you if your package is delayed. Our contact info is at the top of this page.

My overnight order did not come on time. Am I eligible for a refund?

Please contact customer service if you would like to enquire on this. We evaluate these requests on an individual basis. Please note that UPS nor Smash It Sports can guarantee a package that did not deliver on time for reason of weather exception, natural disaster or similar. Your tracking number will typically show these exceptions as a delay.

My shipment never came and it’s been a week! What do I do?

Sounds like this shipment may be delayed by USPS. Or it could be lost in the mail. Inquire with customer service and we can direct you.

I received a different product then what I wanted, what do I do?

Contact us. If we mis-shipped, we’ll send you a pre-paid return label and fix the error. If it was your error, we may ask that you cover shipping. In either case, contact us and we’ll work with you.

My bat was received damaged in the mail (or damaged but still in wrapper)

Contact us and we’ll determine the best way to proceed. We may need to file an insurance claim, so you must do so within a day or two of receiving the bat.

Can I cancel a pre-order?

We do not accept cancellations on pre-ordered product.

Is your inventory accurate?

We use computerized inventory tracking and if the web site says we have it in stock, we believe we do. Mistakes can happen but we take great pains to ensure accurate inventory. If a product you ordered is out of stock when we fill the order, we attempt to call and email you to see if a substitution can be made and a resolution found. If you absolutely want to make sure it’s in stock before you order, give us a call! we’ll be happy to check the shelves.

Where are you located?

Rochester, NY. Most of the east coast is 1-2 days to deliver via USPS. States including Texas and westward are mostly 3 day deliveries. USPS Express is an option for a reasonable fee and will usually deliver in 1-2 days. 1 day to the East Coast and 2 days to other areas.